Complaints Policy
We are committed to handling concerns fairly, respectfully, and within reasonable timeframes.
How to lodge a complaint
Please email your complaint with relevant details, date, and preferred contact method so we can investigate properly.
Response times
We acknowledge complaints within 3 business days and aim to provide an outcome or progress update within 10 business days.
Resolution process
We review records, clarify facts, and provide a written response outlining actions, outcomes, or next steps.
Escalation
If unresolved, we can provide further information about relevant Australian external bodies depending on complaint type.
Contact details
Tlaxyroneuxly
1 Serpentine Ln, Bowen Mountain NSW 2753, Australia
+61 490 372 122
touch@tlaxyroneuxly.world